Service
Transport
Transport Transport

RITABLE prioritizes reliability and timeliness in every aspect of its overseas freight operations. Whether it's by sea, air, or land, the company employs a tailored approach to meet the unique needs of each client, offering a cost-effective and streamlined process that underscores their commitment to delivering goods safely and punctually across borders.

Delivery Delivery

We attach great importance to customer order delivery time and logistics services. We promise to make every effort to meet the needs of our customers and deliver orders on time. The following is our delivery schedule explanation:

In general, we will arrange shipment of the spot goods within 48 hours after receiving the order. Domestic production products without stock require 2-3 weeks for delivery, while imported products require 4-8 weeks for delivery.

01.

If you need customized products or bulk purchases, we may need longer time to prepare the goods. In this case, we will contact you to inform you of the expected delivery date.

02.

If the delivery dates of various products in the same order are different, you can choose to ship them uniformly after all are delivered, or you can choose to ship them separately according to the actual delivery dates of each product.

03.

Our goods are usually transported by express delivery or logistics companies. Domestic orders usually take 1-7 working days to be delivered, while international orders take 15-30 working days to be delivered. During transportation, delivery times may be delayed due to uncontrollable factors such as weather and traffic conditions. If there is any delay, we will notify you as soon as possible and strive to solve the problem.

04.

If you need special transportation arrangements or fast delivery, please contact our customer service department, and we will do our best to meet your needs.

After-Sales
After-Sales After-Sales

The after-sales service of pipe fittings is an important link to ensure customer satisfaction and maintain the reputation of the enterprise. Providing comprehensive after-sales support and guarantee can enhance customer confidence, promote customer loyalty, and win a good reputation and sustainable development for the enterprise. Here are some key points that can help provide customers with high-quality after-sales service:

After sales consultation and support:
After sales consultation and support:

Establish a timely and efficient after-sales consultation channel, provide technical support and problem-solving assistance to customers, and ensure that customers receive timely guidance and support during use.

After sales warranty policy:
After sales warranty policy:

Develop a clear after-sales warranty policy that specifies the warranty period, scope, and responsibility of the product, providing customers with reassuring after-sales support.

Product follow-up and feedback:
Product follow-up and feedback:

Regularly visit customers to understand product usage and customer satisfaction, promptly address customer feedback issues and opinions, and continuously improve products and services.

After sales training:
After sales training:

Provide customers with product usage training to help them use and maintain products correctly, reduce failure rates, and extend product lifespan.

Quick response to after-sales service:
Quick response to after-sales service:

To respond quickly to customer after-sales service requests, dispatch technical personnel or provide solutions in a timely manner to ensure that customer issues can be resolved in a timely manner.

After sales maintenance and repair:
After sales maintenance and repair:

Provide customers with regular maintenance and repair services, extend product life, and reduce customer usage costs.

Customized
Customized Customized

Customized service for pipes and fittings is a highly personalized service model. RITABLE designs and produces customized pipe products for customers based on their specific needs and specifications.

Customer demand analysis
Customer demand analysis

The first step in customizing services is to deeply understand and analyze the customer's needs, including their usage scenarios, performance requirements, size specifications, etc. This step helps to ensure that the produced pipe products can meet the actual needs of customers.

Design and production
Design and production

Design pipe products according to customer needs. During the design process, it is necessary to consider the selection of materials, the determination of processes, and the performance requirements of the product. After completing the design, start the production of pipes to ensure they meet the design requirements and customer expectations.

Quality inspection
Quality inspection

The produced pipe products need to undergo strict quality inspection to ensure that they meet relevant standards and specific customer requirements. Quality inspection includes visual inspection, dimensional measurement, and performance testing.

Packaging and transportation
Packaging and transportation

After completing quality inspection, the pipe products need to be appropriately packaged to ensure that they are not damaged during transportation. At the same time, according to customer needs, choose appropriate transportation methods and logistics companies to ensure that products can be delivered to customers on time and safely.